GeeKeCare™
Think of GeeKeCare like the routine maintenance you do on your car — ensuring your IT environment doesn't just run, but runs efficiently and reliably, around the clock.
Your IT, fully managed.
GeeKeCare is GeekeTech's managed IT program, designed specifically for small and medium business owners to get the most from their IT environment — and peace of mind knowing their systems are looked after by experienced professionals.
Unlike traditional break-fix IT support (where you only call when something breaks), GeeKeCare is proactive. Our team monitors, maintains, and continuously improves your IT environment — preventing problems before they cost you time and money.
Proactive Monitoring
24/7 automated monitoring detects and alerts on issues before they impact your business.
Rapid Response
Critical incidents receive a guaranteed 15-minute response from our certified engineers.
Dedicated Support
A named account manager and dedicated support team who know your environment.
Monthly Reporting
Clear, plain-English monthly performance reports with actionable insights.
Patch Management
Automated security patching keeps your systems protected without disrupting your workflow.
Scalable Plans
Plans that grow and adapt with your business — no lock-in, no surprises.
Choose your coverage level.
All plans are custom-priced to fit your specific environment. No generic pricing — just the right fit for your business.
Essential
Core IT management for growing businesses with basic infrastructure needs.
- 24/7 remote monitoring
- Helpdesk support (business hours)
- Patch management
- Antivirus management
- Monthly reporting
- Quarterly IT review
Professional
Comprehensive IT management for established businesses ready to scale.
- Everything in Essential
- 24/7 helpdesk support
- Priority incident response
- Cloud backup management
- Security awareness training
- Vendor management
- Dedicated account manager
Enterprise
Full-spectrum IT partnership for complex, multi-site organisations.
- Everything in Professional
- vCIO strategic advisory
- Multi-site management
- BCDR management
- Compliance monitoring
- Security operations (SOC)
- Custom SLAs
- On-site engineer visits
Frequently Asked Questions
What is the GeeKeCare program?
GeeKeCare is GeekeTech's flagship managed IT program, designed specifically for small and medium businesses. Think of it like routine maintenance for your car — we proactively monitor, manage, and maintain your IT environment so you can focus on your business, not your technology. Plans are flexible and scalable to your specific needs.
Do you offer both on-site and remote IT support?
Yes — we provide both. Our team delivers efficient remote support for the vast majority of issues, resolving them in minutes without disrupting your workflow. When hands-on intervention is required, our engineers are dispatched on-site. GeeKeCare clients receive priority response for both.
How quickly do you respond to IT issues?
Response times depend on issue severity. Critical incidents affecting business operations receive immediate response (within 15 minutes for GeeKeCare clients). High-priority issues are addressed within 1 hour, and standard requests within 4 business hours. We don't just respond — we proactively detect and resolve many issues before you're even aware of them.
Can you manage our cloud environment?
Absolutely. We manage cloud environments across Microsoft Azure, AWS, and Google Cloud Platform. This includes infrastructure monitoring, cost optimisation, security management, and architectural improvements. Many clients engage us to both migrate and manage their cloud — ensuring it's always performing optimally.
How is GeeKeCare priced?
GeeKeCare is designed with flexibility in mind. Pricing is based on your specific environment — number of users, devices, and services required. We offer monthly per-user/per-device pricing with no lock-in contracts for standard plans. Contact us for a tailored proposal — we'll design a plan that fits your budget and grows with your business.
Are you experienced with compliance requirements like APRA CPS 234?
Yes. We have extensive experience helping organisations achieve and maintain compliance with APRA CPS 234, ISO 27001, Essential Eight, PCI DSS, and other frameworks. Our security team has delivered compliance programs for financial services, healthcare, and government clients across Australia.
Ready to enrol in GeeKeCare?
Book a free, no-obligation IT assessment and we'll recommend the right GeeKeCare plan for your business.
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